FAQs

PAYMENT METHODS:

  • CASH
  • CREDIT CARD (VISA, MASTERCARD, MAESTRO)
  • PAYPAL
  • POSTEPAY

 

HOW TO ORDER

  • IF YOU WANT TO PAY IN CASH (ONLY AVAILABLE FOR PICK UP ORDERS)
    YOU CAN SIMPLY CONSULT AND COMPLETE YOUR PURCHASE FROM OUR WEBSITE BY CHOOSING COD (CASH ON DELIVERY) OPTION. PAYMENT WILL BE COLLECTED DIRECTLY ON PICK UP DAY. KINDLY BRING THE EXACT AMOUN FOR AN EASIER TRANSACTION.
  • IF YOU WANT TO PAY THROUGH PAYPAL OR POSTEPAY
    KINDLY CHECK OUR WEBSITE AND SEND US A SCREENSHOT OF YOUR CART WITH THE ITEMS YOU’RE INTERESTED IN. WE WILL SEND YOU OUR PAYPAL/POSTEPAY COORDINATES AND PREPARE YOUR ORDER ONCE PAYMENT HAS BEEN RECEIVED.
  • IF YOU WANT TO PAY WITH CREDIT CARD

    - PICK UP/SHIPPING WITH GLS
    YOU CAN SIMPLY CONSULT AND COMPLETE YOUR PURCHASE FROM OUR WEBSITE.

    - SHIPPING THROUGH VINTED
    KINDLY CHECK OUR WEBSITE AND SEND US A SCREENSHOT OF YOUR CART WITH THE ITEMS YOU’RE INTERESTED IN. WE WILL THEN CREATE AND UPLOAD A CUSTOMIZED PRODUCT ON VINTED’S PLATFORM, FOR YOU TO PURCHASE.


PROCESSING TIME:

ONCE AN ORDER HAS BEEN PLACED AND CONFIRMED, WE NEED 1-3 BUSINESS DAYS TO PROCESS AND PREPARE YOUR ITEMS. PLEASE ALLOW 5-7 BUSINESS DAYS DURING SALE TIMES FOR ORDERS TO BE PROCESSED. WE TRY OUR BEST TO FULFILL ORDERS AS QUICKLY AS POSSIBLE AND ENSURE DELAYS ARE KEPT TO A MINIMUM.

 
SHIPPING TIMES AND METHODS:

  • PICK UPS
    ARE FROM MONDAYS TO FRIDAYS FROM 3:00 TO 6:00 PM.
    YOU WILL RECEIVE A CONFIRMATION E-MAIL/SMS/INSTAGRAM DM AS SOON AS THE ORDER IS READY, WITH ALL INFORMATION NEEDED. PICK UPS ARE COMPLETELY FREE OF CHARGE.
    KINDLY CONTACT US TO SET PICK UP DATE AT LEAST A DAY PRIOR.
  • GLS
    - TAKES ABOUT 24-72 HOURS FROM DISPATCH
    - DELIVERS DIRECTLY TO YOUR HOUSE/WORKPLACE
    - TRACKING CODE AVAILABLE
    - SHIPS NATIONWIDE AND THROUGHOUT EUROPE (IF YOU CAN’T FIND YOUR LOCATION DO NOT HESITATE TO CONTACT US FOR A SHIPPING QUOTATION)
  • VINTED
    - TAKES ABOUT 5-7 DAYS FROM DISPATCH
    - DELIVERS AT THE SELECTED COLLECTION POINT / POST OFFICE / LOCKER OF UPS OR POSTE ITALIANE
    - TRACKING CODE AVAILABLE
    - SHIPS NATIONWIDE AND TO FRANCE, SPAIN, LUXEMBURG, BELGIUM AND NETHERLANDS


PRICES ARE CALCULATED DURING CHECKOUT AND VARY BASED ON WEIGHT, DIMENSIONS AND DESTINATION.YOU WILL BE NOTIFIED ONCE YOUR ORDER HAS BEEN DISPATCHED.


KINDLY LEAVE INFORMATION SUCH AS INTERCOM, RECEPTION HOURS ETC.. IN THE NOTES.PLEASE ENSURE YOU ENTER YOUR CORRECT AND COMPLETE DELIVERY ADDRESS AS WE ARE NOT RESPONSIBLE FOR ORDERS WITH INCORRECT DELIVERY DETAILS.

CHANGE OF DELIVERY ADDRESS WILL NOT BE POSSIBLE UNLESS THE ORDER HAS NOT BEEN DISPATCHED YET.

UNFORTUNATELY AT THIS TIME WE DO NOT SHIP OVERSEAS.

 **IN CASE WE DO NOT RECEIVE ANY RESPONSE REGARDING ORDER FROM A CLIENT FOR MORE THAN ONE WEEK (I.E. NO REPLY TO OUR PICK UP DATE INFORMATION SMS/EMAIL) ORDER WILL BE AUTOMATICALLY CONSIDERED CANCELLED.

 

SALES TAX

SALES TAX ARE APPLIED TO THE PRICE OF THE GOODS AND ALREADY INCLUDED IN THE TOTAL DISPLAYED ON THE WEBSITE'S CHECKOUT PAGE. FOR SOME ORDERS OUTSIDE ITALY (E.G. SWITZERLAND) YOU MAY BE CHARGED CUSTOMS/DUTIES BY YOUR LOCAL GOVERNMENT AS IMPORT DUTY/TAX, WE AREN'T LIABLE FOR THESE CHARGES.


WASHCARE

COLD WASH SUGGESTED. PREFERABLY AT 30°/40°. NOT SUITABLE FOR HAND WASHING AND DELICATE CYCLES. WASH WITH SIMILAR COLOR. WASH AND IRON INSIDE OUT.
DO NOT IRON ON PRINT.
IF YOU DO NOT FOLLOW OUR WASHCARE GUIDE, WE ARE NOT RESPONSIBLE FOR ANY WASHCARE DAMAGE.

 

REFUND POLICY

NO REFUNDS. EXCHANGE IS POSSIBLE ONLY IF THE PRODUCT IS FAULTY OR IN CASE YOU HAVE ORDERED A WRONG SIZE AND MUST BE RETURNED UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. REQUESTS MUST BE MADE WITHIN 5 DAYS FROM RECEIVING YOUR ORDERS.
EXCEPTION: WE DO NOT ACCEPT CHANGES FOR PRODUCTS FROM OUR FAULTY SECTION.

**FOR ORDERS OUTSIDE MILAN, ITALY: YOU WILL BE RESPONSIBLE FOR BOTH THE RETURN AND SHIPPING COSTS OF THE “OLD AND NEW” PRODUCT.


MODIFICATIONS TO THE SERVICES AND PRICES

PRICES FOR OUR PRODUCTS ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE RESERVE THE RIGHT AT ANY TIME TO MODIFY OR DISCONTINUE THE SERVICE (OR ANY PART OR CONTENT THEREOF) WITHOUT NOTICE AT ANY TIME. WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD-PARTY FOR ANY MODIFICATION, PRICE CHANGE, SUSPENSION OR DISCONTINUANCE OF THE SERVICE.

 

CUSTOMER SERVICE

FOR ALL CUSTOMER SERVICE ENQUIRIES, PLEASE EMAIL US AT INFO@THESTREETEUROPE.COM